{"id":662,"date":"2017-06-27T07:05:37","date_gmt":"2017-06-27T07:05:37","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=662"},"modified":"2022-01-22T22:01:58","modified_gmt":"2022-01-23T04:01:58","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/bebecamaleon.com\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1592517764161 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1484657242560\"><div class=\"wpb_wrapper\"><h1 style=\"font-size: 52px;color: #fcd724;line-height: 1.1;text-align: center\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1592593945428\" ><strong>FAQ<\/strong><\/h1><p style=\"font-size: 16px;color: #ffffff;text-align: center\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1593455470538\" >We look forward to answering any questions you may have in this section<\/p><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1496940694752\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1484657273903\"><div class=\"wpb_wrapper\">\n\t\t<div id=\"wd-5efa339c23122\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-5efa339c23122 wd-title-color-default wd-title-style-underlined text-left vc_custom_1593455523723 wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >If you have any other questions, please write to dudas@bebecamaleon.com and<br \/>\nwe will answer as soon as possible.<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1593455727406 vc_column-gap-35\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1593455721273\"><div class=\"wpb_wrapper\"><h2 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What is the cleaning procedure of the articles?<\/h2>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Cleanliness is one of our most important commitments, that is why we use products that do not harm the delicate skin of children and we follow a thorough cleaning process that includes the following steps:<\/p>\n<ul>\n<li>Vacuuming surfaces.<\/li>\n<li>Cleaning surfaces with soap and water<\/li>\n<li>Steam cleaning.<\/li>\n<li>Disinfection with products suitable for babies and children's skin.<\/li>\n<\/ul>\n<p>If you need more details you can go to our \"cleaning\" section or send an email to <a href=\"mailto:dudas@bebecamaleon.com\">dudas@bebecamaleon.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >How soon should I make my reservation?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Our recommendation is that as soon as you know you will need an item you make your\nreservation so that we can ensure availability of your items. In case you have an emergency, at\nleast 24 hours in advance we will be able to attend your request.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Can I cancel my reservation?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">At Bebe Camale\u00f3n we know and understand that plans may change, so we offer a friendly and flexible cancellation policy.\u00a0<\/span><\/p>\n<p class=\"translation-block\">For each rental, Bebe Camale\u00f3n incurs a service fee. This fee is 5% of the total amount of your\nrental (which is already included in the published prices). The service fee is <b>non-refundable<\/b> in any case.<\/p>\n<p><span style=\"font-weight: 400;\">Refunds apply as follows:<\/span><\/p>\n<table id=\"tableReembolso\">\n<tbody>\n<tr>\n<th>Refund<\/th>\n<th>Low season<\/th>\n<th>High season and holidays<\/th>\n<\/tr>\n<tr>\n<td>100%<\/td>\n<td>Cancellation with at least 5\ndays prior to the start of your\nrental period<\/td>\n<td>Cancellation with at least 14\ndays prior to the start of your\nrental period<\/td>\n<\/tr>\n<tr>\n<td>50%<\/td>\n<td>Cancellation with at least 3\ndays prior to the start of your\nrental period<\/td>\n<td>Cancellation with at least 7\ndays prior to the start of your\nrental period<\/td>\n<\/tr>\n<tr>\n<td>NON REFUNDABLE<\/td>\n<td>Cancellation with at least 2\ndays prior to the start of your\nrental period<\/td>\n<td>Cancellation with at least 5\ndays prior to the start of your\nrental period<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li>High Season: The week before Christmas, Christmas week, and the week after Christmas. Holy Week and Easter week.<\/li>\n<li>Low Season: The dates not included as high season or holidays.<\/li>\n<li>Holidays are considered to be those indicated as non-working days in the Federal Labor Law.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1593455715589\"><div class=\"wpb_wrapper\"><h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What is the delivery and pickup process?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">For both delivery and pick up we will contact you 1-2 days prior to the stipulated date to confirm address, delivery schedule and if there are any specifications to consider. Our team will be protected with mask, mask covers and gloves for everyone's safety.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In both cases we have the option of \"no contact\", you just have to tell us as soon as we make the delivery and collection follow-up. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What is the minimum and maximum rental period?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Our rental periods are from 1 week to 4 months. If you need a different period, please contact us\nat <\/span><a href=\"mailto:dudas@bebecamaleon.com\"><span style=\"font-weight: 400;\">dudas@bebecamaleon.com<\/span><\/a><span style=\"font-weight: 400;\"> and we will find a solution to your specific request.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What payment methods do you accept?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">We have a payment platform that accepts all major credit cards. We also accept wire payments <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Can I modify my reservation?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Yes of course, we understand that you may have changes. Just contact us to indicate if it is a\nchange of date, extend rental period or a change of product and according to availability we will confirm if we can make the adjustments to your reservation. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What happens if I damage, lose or return very dirty the equipment I rented?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">In the event that the damage or soiling cannot be fixed, a recovery fee will be charged. The\namount will depend on the item. In the case of loss of the equipment, a replacement will be\ncharged at market price <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What if I don't know how to assemble any part of the equipment I rent?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">We provide the user manuals and upon customer request the official youtube videos of the suppliers for the correct use and installation of the items. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What is your delivery coverage?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">At the moment we only attend requests with deliveries in CDMX (except for Milpa Alta, Tlahuac and Iztapalapa). In the State of Mexico at the moment we only cover Huixquilucan.\u00a0<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Preguntas frecuentesEsperamos poder resolver alguna duda que tengas en esta secci\u00f3n. Para cualquier otra pregunta escr\u00edbenos a dudas@bebecamaleon.com y te","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-662","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes - Beb\u00e9 Camale\u00f3n<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bebecamaleon.com\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes - Beb\u00e9 Camale\u00f3n\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bebecamaleon.com\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:site_name\" content=\"Beb\u00e9 Camale\u00f3n\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-23T04:01:58+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bebecamaleon.com\/preguntas-frecuentes\/\",\"url\":\"https:\/\/bebecamaleon.com\/preguntas-frecuentes\/\",\"name\":\"Preguntas frecuentes - Beb\u00e9 Camale\u00f3n\",\"isPartOf\":{\"@id\":\"https:\/\/bebecamaleon.com\/#website\"},\"datePublished\":\"2017-06-27T07:05:37+00:00\",\"dateModified\":\"2022-01-23T04:01:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/bebecamaleon.com\/preguntas-frecuentes\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bebecamaleon.com\/preguntas-frecuentes\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bebecamaleon.com\/preguntas-frecuentes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inicio\",\"item\":\"https:\/\/bebecamaleon.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Preguntas frecuentes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bebecamaleon.com\/#website\",\"url\":\"https:\/\/bebecamaleon.com\/\",\"name\":\"Beb\u00e9 Camale\u00f3n\",\"description\":\"Renta de art\u00edculos de bebe! Beb\u00e9 Camale\u00f3n es una plataforma digital que se dedica a la renta de art\u00edculos de beb\u00e9 a trav\u00e9s de un modelo de negocio de consumo consciente.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bebecamaleon.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Preguntas frecuentes - Beb\u00e9 Camale\u00f3n","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bebecamaleon.com\/en\/preguntas-frecuentes\/","og_locale":"en_US","og_type":"article","og_title":"Preguntas frecuentes - Beb\u00e9 Camale\u00f3n","og_url":"https:\/\/bebecamaleon.com\/en\/preguntas-frecuentes\/","og_site_name":"Beb\u00e9 Camale\u00f3n","article_modified_time":"2022-01-23T04:01:58+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bebecamaleon.com\/preguntas-frecuentes\/","url":"https:\/\/bebecamaleon.com\/preguntas-frecuentes\/","name":"Preguntas frecuentes - Beb\u00e9 Camale\u00f3n","isPartOf":{"@id":"https:\/\/bebecamaleon.com\/#website"},"datePublished":"2017-06-27T07:05:37+00:00","dateModified":"2022-01-23T04:01:58+00:00","breadcrumb":{"@id":"https:\/\/bebecamaleon.com\/preguntas-frecuentes\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bebecamaleon.com\/preguntas-frecuentes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/bebecamaleon.com\/preguntas-frecuentes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https:\/\/bebecamaleon.com\/"},{"@type":"ListItem","position":2,"name":"Preguntas frecuentes"}]},{"@type":"WebSite","@id":"https:\/\/bebecamaleon.com\/#website","url":"https:\/\/bebecamaleon.com\/","name":"Beb\u00e9 Camale\u00f3n","description":"Renta de art\u00edculos de bebe! Beb\u00e9 Camale\u00f3n es una plataforma digital que se dedica a la renta de art\u00edculos de beb\u00e9 a trav\u00e9s de un modelo de negocio de consumo consciente.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bebecamaleon.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/bebecamaleon.com\/en\/wp-json\/wp\/v2\/pages\/662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bebecamaleon.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bebecamaleon.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bebecamaleon.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bebecamaleon.com\/en\/wp-json\/wp\/v2\/comments?post=662"}],"version-history":[{"count":5,"href":"https:\/\/bebecamaleon.com\/en\/wp-json\/wp\/v2\/pages\/662\/revisions"}],"predecessor-version":[{"id":4181,"href":"https:\/\/bebecamaleon.com\/en\/wp-json\/wp\/v2\/pages\/662\/revisions\/4181"}],"wp:attachment":[{"href":"https:\/\/bebecamaleon.com\/en\/wp-json\/wp\/v2\/media?parent=662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}