FAQ
We look forward to answering any questions you may have in this section
If you have any other questions, please write to dudas@bebecamaleon.com and
we will answer as soon as possible.
What is the cleaning procedure of the articles?
Cleanliness is one of our most important commitments, that is why we use products that do not harm the delicate skin of children and we follow a thorough cleaning process that includes the following steps:
- Vacuuming surfaces.
- Cleaning surfaces with soap and water
- Steam cleaning.
- Disinfection with products suitable for babies and children's skin.
If you need more details you can go to our "cleaning" section or send an email to dudas@bebecamaleon.com
How soon should I make my reservation?
Our recommendation is that as soon as you know you will need an item you make your reservation so that we can ensure availability of your items. In case you have an emergency, at least 24 hours in advance we will be able to attend your request.
Can I cancel my reservation?
At Bebe Camaleón we know and understand that plans may change, so we offer a friendly and flexible cancellation policy.
For each rental, Bebe Camaleón incurs a service fee. This fee is 5% of the total amount of your rental (which is already included in the published prices). The service fee is non-refundable in any case.
Refunds apply as follows:
| Refund | Low season | High season and holidays |
|---|---|---|
| 100% | Cancellation with at least 5 days prior to the start of your rental period | Cancellation with at least 14 days prior to the start of your rental period |
| 50% | Cancellation with at least 3 days prior to the start of your rental period | Cancellation with at least 7 days prior to the start of your rental period |
| NON REFUNDABLE | Cancellation with at least 2 days prior to the start of your rental period | Cancellation with at least 5 days prior to the start of your rental period |
- High Season: The week before Christmas, Christmas week, and the week after Christmas. Holy Week and Easter week.
- Low Season: The dates not included as high season or holidays.
- Holidays are considered to be those indicated as non-working days in the Federal Labor Law.
What is the delivery and pickup process?
For both delivery and pick up we will contact you 1-2 days prior to the stipulated date to confirm address, delivery schedule and if there are any specifications to consider. Our team will be protected with mask, mask covers and gloves for everyone's safety.
In both cases we have the option of "no contact", you just have to tell us as soon as we make the delivery and collection follow-up.
What is the minimum and maximum rental period?
Our rental periods are from 1 week to 4 months. If you need a different period, please contact us at dudas@bebecamaleon.com and we will find a solution to your specific request.
What payment methods do you accept?
We have a payment platform that accepts all major credit cards. We also accept wire payments
Can I modify my reservation?
Yes of course, we understand that you may have changes. Just contact us to indicate if it is a change of date, extend rental period or a change of product and according to availability we will confirm if we can make the adjustments to your reservation.
What happens if I damage, lose or return very dirty the equipment I rented?
In the event that the damage or soiling cannot be fixed, a recovery fee will be charged. The amount will depend on the item. In the case of loss of the equipment, a replacement will be charged at market price
What if I don't know how to assemble any part of the equipment I rent?
We provide the user manuals and upon customer request the official youtube videos of the suppliers for the correct use and installation of the items.
What is your delivery coverage?
At the moment we only attend requests with deliveries in CDMX (except for Milpa Alta, Tlahuac and Iztapalapa). In the State of Mexico at the moment we only cover Huixquilucan.
