{"id":662,"date":"2017-06-27T07:05:37","date_gmt":"2017-06-27T07:05:37","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=662"},"modified":"2022-01-25T21:57:08","modified_gmt":"2022-01-26T03:57:08","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/bebecamaleon.com\/cancun\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1592517764161 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1484657242560\"><div class=\"wpb_wrapper\"><h1 style=\"font-size: 52px;color: #fcd724;line-height: 1.1;text-align: center\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1592593945428\" ><strong>FAQ<\/strong><\/h1><p style=\"font-size: 16px;color: #ffffff;text-align: center\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1593455470538\" >We look forward to answering any questions you may have in this section.<\/p><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1496940694752\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1484657273903\"><div class=\"wpb_wrapper\">\n\t\t<div id=\"wd-61eb0f4ac61c3\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-61eb0f4ac61c3 wd-title-color-default wd-title-style-underlined text-left vc_custom_1642794834191 wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >If you have any other questions, please write to dudas@bebecamaleon.com and we will answer  as soon as possible.<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1593455727406 vc_column-gap-35\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1593455721273\"><div class=\"wpb_wrapper\"><h2 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What is the cleaning procedure of the articles?<\/h2>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Cleanliness is one of our most important commitments, that is why we use products that do not harm the delicate skin of children and we follow a thorough cleaning process that includes the following steps:<\/p>\n<ul>\n<li>Vacuuming surfaces.<\/li>\n<li>Cleaning surfaces with soap and water.<\/li>\n<li>Steam cleaning.<\/li>\n<li>Disinfection with products suitable for babies and children's skin.<\/li>\n<\/ul>\n<p class=\"translation-block\">If you need more details you can go to our \"cleaning\" section or send an email to <a href=\"mailto:dudas@bebecamaleon.com\" target=\"_self\">dudas@bebecamaleon.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >How soon should I make my reservation?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Our recommendation is that as soon as you know you will need an item you make your reservation so that we can ensure availability of your items. In case you have an emergency, at least 24 hours in advance we will be able to attend your request.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Can I cancel my reservation?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">At Bebe Camale\u00f3n we know and understand that plans may change, so we offer a friendly and flexible cancellation policy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For each rental, Bebe Camale\u00f3n incurs a service fee. This fee is 5% of the total amount of your rental (which is already included in the published prices). The service fee is non-refundable in any case. <\/span><b>no es reembolsable<\/b><span style=\"font-weight: 400;\"> en cualquiera de los casos.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Refunds apply as follows:<\/span><\/p>\n<table id=\"tableReembolso\">\n<tbody>\n<tr>\n<th>Refund<\/th>\n<th>Low season<\/th>\n<th>High season and holidays<\/th>\n<\/tr>\n<tr>\n<td>100%<\/td>\n<td>Cancellation with at least 5 days prior to the start of your rental period.<\/td>\n<td>Cancellation with at least 14 days prior to the start of your rental period<\/td>\n<\/tr>\n<tr>\n<td>50%<\/td>\n<td>Cancellation with at least 3 days prior to the start of your rental period.<\/td>\n<td>Cancellation with at least 7 days prior to the start of your rental period.<\/td>\n<\/tr>\n<tr>\n<td>NON REFUNDABLE<\/td>\n<td>Cancellation with at least 2 days prior to the start of your rental period.<\/td>\n<td>Cancellation with at least 5 days prior to the start of your rental period.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li>High Season: The week before Christmas,  Christmas week, and the week after Christmas. Holy Week and Easter week.<\/li>\n<li>Low Season: The dates not included as high season or holidays.<\/li>\n<li>Holidays are considered to be those indicated as non-working days in the Federal Labor Law.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1593455715589\"><div class=\"wpb_wrapper\"><h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What is the delivery and pickup process?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">For both delivery and pick up we will contact you 1-2 days prior to the stipulated date to confirm address, delivery schedule and if there are any specifications to consider. Our team will be protected with mask, mask covers and gloves for everyone's safety.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In both cases we have the option of \"no contact\", you just have to tell us as soon as we make the delivery and collection follow-up. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What is the minimum and maximum rental period?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Our rental periods are from 1 week to 4 months. If you need a different period, please contact us at <\/span><a href=\"mailto:dudas@bebecamaleon.com\"><span style=\"font-weight: 400;\">dudas@bebecamaleon.com<\/span><\/a><span style=\"font-weight: 400;\"> and we will find a solution to your specific request.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What payment methods do you accept?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">We have a payment platform that accepts all major credit cards. We also accept wire payments.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Can I modify my reservation?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Yes of course, we understand that you may have changes. Just contact us to indicate if it is a change of date, extend rental period or a change of product and according to availability we will confirm if we can make the adjustments to your reservation. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What happens if I damage, lose or return very dirty the equipment I rented?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">In the event that the damage or soiling cannot be fixed, a recovery fee will be charged. The amount will depend on the item. In the case of loss of the equipment, a replacement will be charged at market price. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What if I don't know how to assemble any part of the equipment I rent?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">We provide the user manuals and upon customer request the official youtube videos of the suppliers for the correct use and installation of the items. <\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >What is your delivery coverage?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Our coverage covers the following destinations:<\/p>\n<p>Canc\u00fan (Downtown and airport) at a cost of $348 pesos (include delivery and collect).<\/p>\n<p>Cozumel, Puerto Aventuras, Playa del Carmen, Puerto Morelos y Tulum\u00a0with a cost of $580 pesos (include delivery and collect).<\/p>\n<p>Isla Mujeres and Holbox, deliveries are made at the Cancun airport at a cost of $348 pesos (includes delivery and collect).<\/p>\n<p>Chetumal y Bacalar we don't have coverage in these destinations.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Are deliveries made at the Cancun City airport?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Yes, if you require that the items be delivered to the airport in the City of Cancun, you can coordinate the delivery based on the arrival and departure times of the flights (delivery hours at the airport are from 8:00 a.m. to 7:00 p.m. and have an additional cost). <\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Can I have delivery and collection at my hotel?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Yes, as long as it covers the coverage area, delivery and collection can be made where required (different shipping costs apply depending on the place of delivery). <\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"font-size: 16px;color: #7eba27;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Does the place of delivery of the items have to be the same as the place of collection?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Not really, as long as the place of delivery and collection is indicated in advance (different shipping costs apply depending on the place of delivery and collection).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left;font-family:Abril Fatface;font-weight:400;font-style:normal\" class=\"vc_custom_heading vc_do_custom_heading\" >This is custom heading element<\/h2><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Preguntas frecuentesEsperamos poder resolver alguna duda que tengas en esta secci\u00f3n. Para cualquier otra pregunta escr\u00edbenos a dudas@bebecamaleon.com y te","protected":false},"author":106,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-662","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bebecamaleon.com\/cancun\/en\/wp-json\/wp\/v2\/pages\/662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bebecamaleon.com\/cancun\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bebecamaleon.com\/cancun\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bebecamaleon.com\/cancun\/en\/wp-json\/wp\/v2\/users\/106"}],"replies":[{"embeddable":true,"href":"https:\/\/bebecamaleon.com\/cancun\/en\/wp-json\/wp\/v2\/comments?post=662"}],"version-history":[{"count":5,"href":"https:\/\/bebecamaleon.com\/cancun\/en\/wp-json\/wp\/v2\/pages\/662\/revisions"}],"predecessor-version":[{"id":4184,"href":"https:\/\/bebecamaleon.com\/cancun\/en\/wp-json\/wp\/v2\/pages\/662\/revisions\/4184"}],"wp:attachment":[{"href":"https:\/\/bebecamaleon.com\/cancun\/en\/wp-json\/wp\/v2\/media?parent=662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}