FAQ

Cleanliness is one of our most important commitments, that is why we use products that do not harm the delicate skin of children and we follow a thorough cleaning process that includes the following steps:

• Vacuuming surfaces.
• Cleaning surfaces with soap and water.
• Steam cleaning.
• Disinfection with products suitable for babies and children's skin.

If you need more details you can go to our "cleaning" section or send an email to dudas@bebecamaleon.com

Our recommendation is that as soon as you know you will need an item you make your reservation so that we can ensure availability of your items. In case you have an emergency, at least 24 hours in advance we will be able to attend your request.

At Bebe Camaleón we know and understand that plans may change, so we offer a friendly and flexible cancellation policy. 

For each rental, Bebe Camaleón incurs a service fee. This fee is 5% of the total amount of your rental (which is already included in the published prices). The service fee is non-refundable in any case. no es reembolsable en cualquiera de los casos.

Refunds apply as follows:

• High Season: The week before Christmas, Christmas week, and the week after Christmas. Holy Week and Easter week.
• Low Season: The dates not included as high season or holidays.
• Holidays are considered to be those indicated as non-working days in the Federal Labor Law.

For both delivery and pick up we will contact you 1-2 days prior to the stipulated date to confirm address, delivery schedule and if there are any specifications to consider. Our team will be protected with mask, mask covers and gloves for everyone's safety.  

In both cases we have the option of "no contact", you just have to tell us as soon as we make the delivery and collection follow-up.

Our rental periods are from 1 week to 4 months. If you need a different period, please contact us at dudas@bebecamaleon.com and we will find a solution to your specific request.

We have a payment platform that accepts all major credit cards. We also accept wire payments.

Yes of course, we understand that you may have changes. Just contact us to indicate if it is a change of date, extend rental period or a change of product and according to availability we will confirm if we can make the adjustments to your reservation.

In the event that the damage or soiling cannot be fixed, a recovery fee will be charged. The amount will depend on the item. In the case of loss of the equipment, a replacement will be charged at market price.

We provide the user manuals and upon customer request the official youtube videos of the suppliers for the correct use and installation of the items.

Our coverage covers the following destinations:

Cancún (Downtown and airport) at a cost of $348 pesos (include delivery and collect).

Cozumel, Puerto Aventuras, Playa del Carmen, Puerto Morelos y Tulum with a cost of $580 pesos (include delivery and collect).

Isla Mujeres and Holbox, deliveries are made at the Cancun airport at a cost of $348 pesos (includes delivery and collect).

Chetumal y Bacalar we don't have coverage in these destinations.

Yes, if you require that the items be delivered to the airport in the City of Cancun, you can coordinate the delivery based on the arrival and departure times of the flights (delivery hours at the airport are from 8:00 a.m. to 7:00 p.m. and have an additional cost).

Yes, as long as it covers the coverage area, delivery and collection can be made where required (different shipping costs apply depending on the place of delivery).

Not really, as long as the place of delivery and collection is indicated in advance (different shipping costs apply depending on the place of delivery and collection).